Online Services
We offer online services to our patients!
You can book GP appointments, order repeat medication and access your medical record.
In order to register for this service, you will need to attend the GP surgery in person, you will need to bring with you photographic ID and proof of address. You will then be asked to complete an application form. The reception staff will then sign you up to online services, you will then be given your own login and password details.
Please be aware you cannot sign another person up (adult) for online services unless we have their written consent.
Access SystmOnline here.
Appointments
When making any appointment you may be asked the nature of the problem by reception staff. This is to help us to allocate you to the most appropriate clinician. Each appointment is booked at 10 minute intervals although we do realise that some consultations may take longer than others. If you feel you need a 20 minute appointment please inform the reception staff and they will book you a double appointment.
We ask all patients to contact the surgery if they are unable to keep an appointment, this way the appointment can be offered to someone else.
At Irchester Surgery & Summerlee Medical Centre we do offer routine appointments which are pre-bookable and urgent on the day appointments.
For “on the day” appointments the surgery takes calls from 8.00am Monday to Friday, we ask you ring from 8.00am when we open. Once all the appointments have been taken for on the day appointments the reception staff will add you to the cancellation list. If we receive a cancellation – in order of urgency you will be called, if the GP feels your matter is urgent by checking the cancellation list the GP will invite you in for that same day to be seen as an extra patient.
Telephone Advice
If you require advice we will ask one of our healthcare professionals to give you a call. Again we will ask the nature of the problem to enable the receptionist to direct you to the correct person.
Please ensure we have the correct number for you, your telephone slot will be booked in an appointment slot so if you do not answer at the time the GP or Nurse rings we cannot guarantee you will receive another call. Unfortunately we cannot continually call until we get an answer.
Appointments - Enhanced Access
Patients may be offered an evening appointment at the Wellingborough Locality Enhanced Access Hub located at Albany House Medical Centre in Wellingborough.
The Hub will be staffed by doctors and specialist nurses from local Practices on a rota basis, so we are unable to offer an appointment with a specific clinician.
At this time, evening appointments are available Monday to Friday 6.30pm to 8.00pm and Saturday and Sunday 8.00am to 12.00pm.
These appointments can only be booked through our GP surgery, please speak to reception. Do not call Albany Medical Centre direct.
At the time of booking, patients will be asked for consent to share their medical records with clinicians at the Hub to ensure that advice or prescriptions given are appropriate and in accordance with existing medications, conditions and past consultations. Consultations at the Hub will automatically be updated to the medical records at the patients’ registered GP Practice.
This is an exciting initiative, working with other local clinicians to extend the availability of GP and Specialist Nurse appointments to patients registered within Wellingborough Practices.
Albany House is located in Queen Street, Wellingborough, NN8 4RW.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
If you are too ill to come to the surgery and want to request a home visit, you must contact the surgery before 11am any requests after this time will go on to the next working day, however the GP will still triage the request. Please inform the reception staff of a brief reason why the visit is needed. All home visits are assessed by a Doctor and patients may be telephoned first. These visits can take longer than a normal consultation so they are done between the hours of 1.00pm and 3.00pm.
Home visits are only available for patients who are housebound or are seriously ill. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
Please be aware that Irchester Surgery has a catchment area, we do have some patients registered who fall outside of this area. Unfortunately if you are registered with us and you are not within our catchment area our GPs may not be able to carry out a home visit.