Care Navigation

Care Navigation

Care Navigation is to help patients receive the right care by the right health professional.

Reception staff may ask you some questions when booking an appointment; they have been trained to Care Navigate.

Reception may signpost you to an alternative healthcare service. You could be signposted to a:

  • Pharmacy
  • Nurse Practitioner
  • Increasing Access to Psychological Therapies (IAPT)
  • First for Wellbeing
  • British Pregnancy Advisory Service (BPAS)
  • Sexual Health in Young People
  • Paediatric Specialist
  • Physiotherapist

It is the patient’s choice, If you feel you need to see a GP you will still be able to do so.

If you are Care Navigated to the:

  • Pharmacy - This is because your problem can be treated Over The Counter
  • Nurse Practitioner - If you have a Minor Illness, you will be offered an appointment in-house with our Nurse Practitioner.
  • IAPT - Adults aged 17/5 years and over with mild to moderate depression and / or anxiety. You will be given a contact number to call them directly.
  • First for Wellbeing - This team offer lifestyle advice, you will be given a contact number to call them directly.
  • BPAS - Is the UK's leading abortion care service, you will be given a contact number to call them directly.
  • Sexual Health - If you are under 25 years old you can obtain FREE Emergency Hormonal Contraception from a number of community Pharmacies.You will be given a contact number. If you are aged 15-24 you can take a FREE chlamydia test. This can be done either in-house or again you will be given a contact number.
  • Paediatric Specialist - If you have a child under the age of 5 who is unwell, you may be offered an appointment with a Paediatric Specialist. They are based in Wellingborough.
  • Physiotherapist - If you are aged 18 years and over and suffer with any muscle / joint / tendon problems, you may be offered an appointment with a Physiotherapist. They are based in Wellingborough.
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